Shipping policy

COVID delays/info. 

To ensure the safety of our employees and partners, we have implemented additional safety measures at our fulfillment centers, such as limiting the number of people working at any given time, practicing social distancing, overnight facility sanitization and use of protective equipment. For these reasons, orders may experience delays. We apologize for any inconvenience this may cause and appreciate your understanding. We are committed to delivering your orders as soon as possible, while still prioritizing the safety of our staff and partners. 


Business Days + Holidays

Orders are processed Monday through Friday, excluding major holidays, e.g., Thanksgiving, Christmas, and New Year’s Day

 

U.S. Holiday Shipping Schedule

To ensure on-time delivery by 12/24, U.S. orders must be placed as early as 12/5. See below for full list.

Monday, 12/5 Shipping to Alaska or Hawaii
Monday, 12/12 Standard Shipping
Thursday, 12/15 Expedited Shipping
Monday, 12/29 Overnight Shipping

 

Processing + Delivery Times

U.S.

Once your order is placed, it generally takes us 1-3 business days to process and pack.  For orders to the 48 contiguous states, shipping generally takes 3-5 business days. Shipping can take longer -- roughly 6-8 business days -- if you are outside contiguous United States, i.e., Alaska and Hawaii or 12-14 business days if you are in Puerto Rico and Virgin Islands. If your order is shipping to a PO Box, it typically takes 6-8 business days for delivery. For APO, FPO and U.S Territories, please allow roughly 45 days for shipping. These shipping times are estimates only and cannot be guaranteed. Please see our Terms of Service for details. 

 

International

For orders shipping to Canada and United Kingdom, processing and shipping generally takes 7-14 business days.

x Standard
 Express
Canada 3-4 Business Days 12-14 Business Days
Europe 7-9 Business Days
 11-13 Business Days
Italy - 11-13 Business Days
Spain - 11-13 Business Days
UK 7-9 Business Days 11-13 Business Days

 

Expedited Shipping Processing Times 

If you select expedited or overnight shipping for your order, the order will typically ship out the same day if placed before 12:00PM PT, Monday - Friday. All orders placed after that time or on weekends, may be processed on the next business day. Note that orders place during high-order volume periods may experience a delay in overall processing times.  

  

Shipments to Forwarding Companies

Please note that if you choose to use a package forwarding company to ship your order outside of the United States, Rare Beauty will not be liable for any damage, defect, or loss that occurs. We will not be able to offer replacements or refunds for items that are reported missing or damaged if we have reason to believe that they have been delivered to a package forwarding company. Thank you for your understanding.

 

PO Boxes and APO/FPO Shipping

We happily ship to PO boxes, as well as APO/FPO addresses.

 

Note:

  • Deliveries to PO Boxes ship by Standard method only and may take up to 8 business day.
  • Pre-paid shipping labels will not be provided for U.S. territories and APO/FPO addresses.


Returns + Exchanges   

U.S. Returns + Exchange Policy 

If you are not satisfied with your Rare Beauty order, you can return your products within 30 days of when you placed the order to receive a refund. Note that shipping fees will not be refunded. Pre-paid shipping labels will not be provided for U.S. territories and APO/FPO addresses.

 

See our Terms of Service for full details. 

 

To initiate a return or exchange, please click here (returns.rarebeauty.com) to begin the return process. You will need to provide your Order Number and the shipping Zip Code.  Note you are allowed 1 exchange on your original order.

 

If you're returning a defective/ wrong item (s), please initiate a return using our returns portal (returns.rarebeauty.com) or contact our support team at 1-888-892-7273 or hello@rarebeauty.com for help.  

 

International Returns + Exchange Policy

Unfortunately, we cannot offer returns or exchanges on orders shipped internationally. Please contact our support team at 1-888-892-7273 or hello@rarebeauty.com.